RETURNS & EXCHANGES

If you wish to return or exchange your items, please ensure that they are “as new”:  unworn, undamaged or defective full price products for exchange or refund on merchandise credit within 14 days of receipt date. Refunds will be made in the form of a credit voucher, redeemable at any Jude Benhalim store.

Returns in exchange for a credit note must be in their full original packaging & accompanied by a copy of the receipt/order confirmation and the plastic tag, and it will be approved after inspection. If after inspection, the piece is not found to be as good as new, exchange/return will be rejected. 

If dropping off items for exchange/refund at any of our branches is not possible, pick up & return by courier can be arranged on the customer’s expense. To request a courier service for pick-up, kindly fill out the PICK UP REQUEST. Sale items & gift cards are a final sale and therefore are not eligible for exchange or return

Shipping charges are non-negotiable and non-refundable.