10 YEARS OF JUDE BENHALIM

SHIPPING POLICY

We offer local and international shipping for all orders made through www.judebenhalim.com. Every order is customized and prepared per request, so kindly allow up to 5 working days for processing your order. You will receive a confirmation email once the order is completed and ready for delivery/pick up.

COURIER DELIVERY

Orders made through the Jude Benhalim website are shipped through a third-party courier service after being dispatched from the head office. You will receive a notification email once the order is completed and dispatched. The courier will contact you before delivering the order to arrange with you a convenient delivery time. Orders are not processed, shipped or delivered on national holidays. All orders placed on Friday, Saturday or on a national holiday, will be processed the following business day.

Please note that shipping times are approximate and that the below refers only to delivery time and not to the time needed to prepare your order. Please allow up to 5 working days for processing.


CAIRO & GREATER CAIRO:
Orders are delivered within 3 working days.
OUTSIDE CAIRO:
Orders are delivered within 3 working days.
INTERNATIONAL ORDERS:
Orders are delivered within 2- 3 working days for all orders outside Egypt.

Actual costs for shipping are calculated after you have added items to your cart and filled in the shipping address information on the website. All orders shipped outside of Egypt are subject to additional shipping charges based on the end country’s taxes, tariffs and duties. These fees are not associated with Jude Benhalim and are to be paid by the recipient upon delivery.

ORDER CANCELLATION POLICY
You can always cancel your order within 2 days after placing the order. To cancel your order, kindly send an email to shop@judebenhalim.com.
Kindly note that failing to receive your order after it has been shipped for a maximum period of 1 week will automatically subject your order to its cancellation. Refund will be made in the form of the original payment within 30 days after cancellation. Shipping charges are non-negotiable and non-refundable.

PICK UP

You can now pick up your order from our showroom or flagship store. This option is only valid for orders made within Cairo and paid via credit/debit card.

Once your order is ready for pick-up at the showroom/store, you will be notified via email. You can find the address, contact information & opening hours for our showroom/store here. Kindly present a copy of your confirmation email to the salesman to be able to receive your order. Failure to pick up the order after 1 week of receiving the notification email, your order will be automatically cancelled and returned to our warehouse. Refund will be made on your credit/debit card within 30 days after cancellation.

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