You qualify after completing 3 purchases within 12 months, with each purchase valued at 4,000 EGP or more, and maintaining an active email subscription.

You qualify after completing 5 purchases within 12 months, with each purchase valued at 4,000 EGP or more, and maintaining an active email subscription.

Eligibility is reviewed on a rolling 12-month basis.

Yes. Once you meet the Core criteria, your benefits are upgraded.

If the required number of purchases is not maintained, your tier status will be adjusted during the next eligibility review.

No. Loyalty privileges cannot be combined with sale items or other promotional discounts unless stated otherwise.

Yes. The 10% (Entry) and 15% (Core) privileges apply to full-price purchases, both online and in-store.

Standard shipping arrives within 5 business days. Express shipping arrives within 2 business days. Shipping benefits apply to online orders within Egypt.

Standard repairs are completed within up to 14 business days. Express repairs are prioritized and completed within up to 7 business days. Loss, theft, or irreparable damage are not covered.

No. All benefits and vouchers are non-transferable and tied to your account.