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Assistance

Assistance

WARRANTEE & REPAIR

JUDE BENHALIM responds to the lack of conformity of the products bought for a period of 1 year from the moment of purchase. According to the warranty, JUDE BENHALIM will repair or replace manufacturing faults within a 1-year period. The warranty applies exclusively to products manufactured by JUDE BENHALIM and purchased through our flagship channels. Items purchased through a third-party vendor will not be covered under our warranty.

Jewelry not covered by the 1-year warranty, will be evaluated on a case-by-case basis for possible repair at a cost to the customer to be determined by our quality experts after thorough evaluation.

Defects caused by misuse carried on by the customer are not covered within the warranty framework. the warranty does not cover missing goods/parts, scratches caused by regular wear and tear (such as a bent ring or broken chain), inappropriate use or storage of your product, and any modification to your product performed by a third party.

We do not repair or replace lost or stolen items.

For more information on our warranty terms, or, if you would like to inquire about our repairs services, please contact us at: on shop@judebenhalim.com

Disclaimer: Depending on the product, some items that have been discontinued for over 2 years may not be eligible for repair due to unavailability of stone materials.

KINDLY ALLOW UP TO 14 BUSINESS DAYS AFTER INSPECTION FOR YOUR REPAIRED JEWELRY TO BE RETURNED BACK AS GOOD AS NEW.

For more information on how to maintain the quality and lifespan of your jewelry, please review our Care Instructions.