We will happily accept unworn, undamaged or defective full price products for exchange or refund on merchandise credit within 14 days of receipt date. Returns must be in their full original packaging & accompanied by a copy of the receipt/order confirmation and the plastic tag, and it will be approved after inspection. If after inspection, the piece is not found to be as good as new, exchange/return will be rejected. 

If dropping off items for exchange/refund at any of our branches is not possible, pick up & return by courier can be arranged on the customer’s expense. To request a courier service for pick-up, kindly fill out the PICK UP REQUEST. Sale items & gift cards are a final sale and therefore are not eligible for exchange or return. Refunds will be made in the form of a credit voucher, redeemable at any Jude Benhalim store and on www.judebenhalim.com.

Shipping charges are non-negotiable and non-refundable.